Frequently Asked Questions
FAQ
Here are some common questions and answers
Is each medical evaluation personalized?
Yes. Every case is carefully reviewed on an individual basis before any recommendation is made.
Our medical coordination process begins with a detailed evaluation of the patient’s objectives, medical history, and expectations. This information is assessed in collaboration with experienced specialists who determine whether the requested procedure is appropriate and what approach would best achieve the desired outcome.
Based on this assessment, we guide the patient through the most suitable destination, specialist profile, and treatment pathway. Final medical approval and procedural planning are always determined by the attending specialist after reviewing the case.
Can I choose between Istanbul and Dubai?
Yes. Patients may indicate their preferred destination, and our team will provide guidance based on the nature of the procedure, medical requirements, and personal preferences.
Each destination offers a distinct experience:
Istanbul is internationally recognized for its advanced medical infrastructure and highly experienced specialists, particularly in aesthetic and reconstructive procedures. The city has become a global center of medical excellence with a long-standing reputation in surgical disciplines.
Dubai, by contrast, offers a highly private and premium medical environment. It is often preferred by patients who value maximum discretion, luxury hospitality, and an elevated level of personalized care throughout the medical journey.
Our role is to help align the medical recommendation with the patient’s expectations and desired experience.
What does ViantaMed’s coordination service include?
ViantaMed provides comprehensive coordination designed to simplify and elevate the entire medical journey.
Our services typically include:
• Preliminary case assessment with specialist review
• Development of a personalized treatment pathway
• Guidance on destination and clinic selection
• Coordination of consultation schedules and procedure timelines
• Assistance with travel planning and local logistics
• Dedicated patient support throughout the process
• Structured communication before and after treatment
• Post-treatment coordination and recovery support
Each patient is accompanied by a dedicated coordinator who ensures clarity, organization, and continuity throughout every stage of the process.
How is confidentiality handled?
Discretion and privacy are fundamental principles of the ViantaMed experience.
All patient information is handled with strict confidentiality and is shared only with relevant medical professionals involved in the evaluation and treatment process. We implement structured communication protocols to ensure that personal and medical data are managed responsibly and securely.
For many of our clients, privacy is an essential component of their medical journey. Our team therefore maintains a discreet and professional environment at every stage of the process.
Your information is always handled privately and confidentially.
What happens after the procedure?
Our support continues beyond the procedure itself.
Following treatment, patients remain in structured contact with their coordinator to assist with recovery guidance, communication with the medical team, and any general questions that may arise during the post-operative phase.
This ensures continuity of care and provides patients with reassurance during their recovery period. When necessary, follow-up consultations or evaluations may be coordinated with the treating specialist.
Our goal is to ensure that patients feel supported not only during their treatment but also throughout the recovery process.
Is medical insurance available for the trip?
Patients are encouraged to obtain appropriate travel insurance that covers unforeseen circumstances related to international travel.
In addition, certain destinations offer access to medical insurance options that provide coverage for specific events related to the procedure or the post-operative period.
Our team provides guidance on the available options so that patients can make informed decisions regarding their travel and medical protection prior to their journey.